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NetSuite CRM

Streamline & Automate Your Customer Relationship Management (CRM)

NetSuite CRM provides a holistic real-time view of customers across the customer lifecycle or journey – from lead to opportunity, order to fulfillment, up-sell, cross-sell or renewal, and support.

Gain extensive customer insight with NetSuite Customer Relationship Management (CRM) software, the only cloud solution that delivers a real-time, 360-degree view of your customers, NetSuite CRM provides a fully integrated and seamless flow of information across the entire customer lifecycle; allowing you to improve customer satisfaction, attract new customers and lower service costs.

In addition to offering traditional CRM capabilities such as Customer Service Management (CSM), Marketing Automation (MA) and Sales Force Automation (SFA), Techcloudpro also optimizes the NetSuite CRM integration to automate functions and enhance capabilities - including quotes, order management, commissions, sales forecasting and integrated ecommerce; allowing you to productively engage with customers whether it is sales, support, service or fulfillment.

NetSuite CRM Modules

NetSuite CRM feedback and review

Customer Service Management

Case Management, Customer Portal, Knowledge Management, Time Tracking

NetSuite CRM Analytics

Marketing Automation

Lead Reporting/Analytics, Campaign/Email Management, Website SEO, Landing Page & Forms

NetSuite CRM Sales Module

Sales Force Automation

Opportunity Management, Sales Forecasting, Quote/Order /Incentive Compensation Management

NetSuite CRM Module

Mobile Apps

Anywhere, anytime access - NetSuite for iPhone, NetSuite for Android, SuitePhone Browser Access

NetSuite Partner Relationship Management

Partner Relationship Management

Lead Management, Joint Demand Generation, Joint Selling, Knowledge Management/Sharing

NetSuite Customer Relationship Management delivers powerful capabilities all in a single cloud solution

  • Increase Customer Satisfaction

    Get a 360-degree view of customers, including sales, support & financial transactions, to efficiently manage your customers, improve relationships and drive customer satisfaction & retention

  • Improve Efficiency & Productivity

    Enable effective collaboration & team selling to streamline the sales cycle; Boost sales productivity; Accelerate case resolution time by providing support reps with complete customer visibility.

  • Drive Incremental Revenue

    Empower sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.

  • Reduce Costs with Effective Self-Service

    Provide high-quality, high-touch experience to your customers while reducing cost of customer care by building a robust knowledge base in your customer portal.

  • Manage Multi-channel Campaigns Efficiently

    Streamline execution of marketing campaigns across multiple channels - including website, email, social media and events / on ground activation.

  • Shorten Sales Cycle - Improve Collaboration

    Align marketing & sales goals to improve collaboration by quickly converting leads into customers. Deliver highly relevant content to prospects at the right time guiding them through the buying cycle.

  • Gain Real-time Visibility across the Cycle

    Maximize productivity & effectiveness of sales reps with real-time data; Gain insight into campaign performance & ROI with analytics. Track day-to-day marketing & sales activities and ensure shorter sales cycles; Get visibility into pipeline & forecasts making sales more predictable.

  • Benefit from Anywhere, Anytime Access

    NetSuite for any mobile devices enables out-of-office customer service & case resolutions; Also improve business performance with real-time metrics and role-based dashboards.

  • Align Sales & Partner Organizations

    Unite your sales activities in CRM with partner activities in PRM, with order management using a single application; Create integrated marketing campaigns to deliver qualified leads to the right partners.

  • Techcloudpro Expertise in NetSuite CRM

    As an Oracle NetSuite Solution Provider, Techcloudpro helps you to leverage the best of NetSuite CRM, recommending the right modules / solutions based on your specific business needs.

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NetSuite CRM provides a seamless flow of information across the entire customer lifecycle

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Resources

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Centralize and manage flexible commission plans for your Salesforce with ease
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What is CRM?
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Manage the complete customer lifecycle

For the Sales Manager:
Turn your strategy to action and drive revenue growth

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