NetSuite CRM provides a holistic real-time view of customers across the customer lifecycle or journey – from lead to opportunity, order to fulfillment, up-sell, cross-sell or renewal, and support.
Gain extensive customer insight with NetSuite Customer Relationship Management (CRM) software, the only cloud solution that delivers a real-time, 360-degree view of your customers, NetSuite CRM provides a fully integrated and seamless flow of information across the entire customer lifecycle; allowing you to improve customer satisfaction, attract new customers and lower service costs.
In addition to offering traditional CRM capabilities such as Customer Service Management (CSM), Marketing Automation (MA) and Sales Force Automation (SFA), Techcloudpro also optimizes the NetSuite CRM integration to automate functions and enhance capabilities - including quotes, order management, commissions, sales forecasting and integrated ecommerce; allowing you to productively engage with customers whether it is sales, support, service or fulfillment.
Case Management, Customer Portal, Knowledge Management, Time Tracking
Lead Reporting/Analytics, Campaign/Email Management, Website SEO, Landing Page & Forms
Opportunity Management, Sales Forecasting, Quote/Order /Incentive Compensation Management
Anywhere, anytime access - NetSuite for iPhone, NetSuite for Android, SuitePhone Browser Access
Lead Management, Joint Demand Generation, Joint Selling, Knowledge Management/Sharing
Get a 360-degree view of customers, including sales, support & financial transactions, to efficiently manage your customers, improve relationships and drive customer satisfaction & retention
Enable effective collaboration & team selling to streamline the sales cycle; Boost sales productivity; Accelerate case resolution time by providing support reps with complete customer visibility.
Empower sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.
Provide high-quality, high-touch experience to your customers while reducing cost of customer care by building a robust knowledge base in your customer portal.
Streamline execution of marketing campaigns across multiple channels - including website, email, social media and events / on ground activation.
Align marketing & sales goals to improve collaboration by quickly converting leads into customers. Deliver highly relevant content to prospects at the right time guiding them through the buying cycle.
Maximize productivity & effectiveness of sales reps with real-time data; Gain insight into campaign performance & ROI with analytics. Track day-to-day marketing & sales activities and ensure shorter sales cycles; Get visibility into pipeline & forecasts making sales more predictable.
NetSuite for any mobile devices enables out-of-office customer service & case resolutions; Also improve business performance with real-time metrics and role-based dashboards.
Unite your sales activities in CRM with partner activities in PRM, with order management using a single application; Create integrated marketing campaigns to deliver qualified leads to the right partners.
As an Oracle NetSuite Solution Provider, Techcloudpro helps you to leverage the best of NetSuite CRM, recommending the right modules / solutions based on your specific business needs.
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